Search “Call Management Systems” on Google and you get a cornucopia of heterogeneous software platforms and solutions ranging from hardware PBX systems to cloud based virtual office solutions. In a nutshell it can be incredibly confusing. Finding the right call manage system for your recovery operation is at best daunting, and if the wrong solution is selected the losses to an addiction and mental health operation can run into the millions in lost revenue.
Many recovery operations are still running off of simple cloud-based VOIP platforms like Kall8, or RingCentral which is equivalent to a horse and buggy in comparison to advanced call management system (CMS) technology platforms that are currently available in the market place today. These state-of-the-art platforms offer direct response marketing, telephony-based and online call tracking, skills-based routing, complete call management, and sophisticated reporting and analytics. But even with all these options available, which call management system is precisely the right fit?
To determine if a call management system is a right fit for your recovery operation, your business model and marketing techniques must be expertly assessed. Typically, addiction treatment program admissions and intake are primarily driven by inbound call center operations. This is critical to understand in order to determine the most appropriate call management system to meet your needs. And, when it comes to selecting the most appropriate call management system, the devil is truly in the details. Critical analysis and investigation must be conducted, and the proper platform matched to your overall strategy, or your company’s expansion may one day be crippled by your should-be all in one call management solution.
Recovery Marketing Consultants has the experience and expertise to assess your call management system requirements as well as implement a call management solution that will effectively scale your virtual or hard treatment center operations.