With addiction and mental health employee-of-the-month level sale talent available across the country, virtual technology such as call management systems (CMS) and contact relationship management systems (CRM) now exist to take advantage of tapping in to these top producers no matter how far they are from your base of operations. And while virtual sales has been around for quite a while, implementing a virtual admissions team within the recovery industry has been almost unheard of… yet we’ve done it, and we’ve done it very successfully.
The virtual call center model can provide huge advantages over a hard center operation within areas such as recruiting and scheduling as well as substantially reducing overhead costs. Onboarding timelines such as training and activating treatment consultants can be greatly accelerated. And most importantly, technology currently exists for effectively monitoring and managing a virtual operation.
Most treatment consultants love the virtual model because it allows them to focus and maximize sales efforts while maintaining a higher level of quality of life with their family. And, addiction and mental health treatment centers are able to attract and retain talented admissions sales closers with lower compensation structures.
Successful virtual call center operations within the addiction and mental health industry must be carefully structured and balanced. Recovery Marketing Consultants has the experience and expertise to implement a scalable virtual call center operation engineered to meet your growth expectations.